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IOM – Insurance Outsourcing Management

Claims Management

On behalf of Insurance and Reinsurance Companies and Intermediaries, we deal with the management of claims of all categories, from their receipt to settlement, guaranteeing the entire technical insurance process.

SARC* Management

We provide a reliable and prearranged Interlocutor for the fulfilment of all tasks between Companies.

* Corporate Agreement Reference Service

Technical Training For Claims Settlement

We provide a training service for Junior Adjusters on the technical issues of education, management and settlement of motor and non-motor claims.

Portfolio Management

On behalf of Insurance and Reinsurance Companies and Intermediaries, we provide a service of contract procurement, coverage and management.

What We Do

We offer a range of specialised, integrated outsourcing and third party administration services that covers all branches and the entire insurance process.

Integrated management: plug & start-up, or even just certain phases of management, such as partial or single-branch management.

We work with Insurance and Reinsurance Companies based in Italy, also operating under the freedom of establishment or freedom to provide services.

We also provide services for start-up and run-off Insurance Companies.

Claims Management

As a TPA (Third Party Administrator), we take care of the management of claims, from their receipt to settlement, guaranteeing the entire technical insurance process.

Data entry

Provision of body shops and trustees to the networks

Appointment of experts and trustees

Application and adjustment of entry reserves

Appraisal audit (Authority)

Authorisation processes and controls

Full or partial claims settlement

Recourse management

Run-off management

Actuarial valuation of ultimate reserves (IBNR – Incurred But Not Reported)

Anti-fraud analysis

Large claims management

SARC Management

CARD*

Relations with the other Companies adhering to CARD, in accordance with the provisions of the agreement and the respective norms, with regard to claims management (particularly concerning disputes over liability, CTT** recourse, etc.).

CLEARING HOUSE

Relations with the management body of the Clearing House in relation to matters pertaining to the latter.

ANIA***

Relations with ANIA regarding issues related to the application of the agreements not attributable to the typical business of the Clearing House pursuant to art. 3.
* Agreement Between Insurers For Direct Compensation
** Agreement For Transported Third Parties
*** Italian Association Of Insurance Companies

How We Do It

We guarantee maximum flexibility by offering bespoke services, aimed at the specific current and future needs of our Customers. This allows them to adapt and modulate the phases of the outsourcing process and the activities entrusted to IOM flexibly and dynamically. This, in turn, will allow certain phases of the process, or even the entire cycle, to be reinsourced at a later date, according to any change in needs.

Direct Contact

We provide daily and direct support, both by phone and electronically, which guarantees immediate feedback to our Customers, including the following:

 

  • call centre support;
  • continuous security and reliability thanks to integrated management
  • USP (integrated and flexible management of the entire insurance process) concerning policies, claims and accounting;
  • guarantee of a single TPA (Third Party Administrator) for outsourcing.

Digital Tools

We work on computerised and constantly updated systems, managing files digitally so that they can be consulted in real time. This guarantees swifter, safer and more reliable replies. Activities include:

 

  • process analysis (documentation and real-time monitoring);
  • electronic work-flow (paperless);
  • web accessibility;
  • IT flow to and from external bodies (embedded);
  • embedded business logic & rules engine – process safety and reliability thanks to the integrated engine for product and pricing regulations (flexibility, discounts, combinations, etc.).

Flexibility

Our management meets all the Customer’s requirements by adapting the processes and working methods periodically tested by audits in order to provide the most suitable product. This includes:

 

  • outsourcing of modulable partial management;
  • flexible management of individual policies;
  • flexible management of group and fleet policies;
  • multi-channel and multi-company support;
  • auditing.

Support & Advice

We offer our expertise to provide support and advice in specific sectors according to business needs.

 

  • advice and support for startups;
  • consultancy and support for run-off management.

Portfolio Management

We take care of policy issuance and management, from the definition of the best product to the production of insurance documents.

Issuance of quotes and proposals

Issuance of policies

Issuance of appendices

Issuance of certificates and contract documents

Authorisation processes and integrated controls

Data entry

Support in the definition of products and processes

Reporting & statistics